Adobe sign issues

[Vivian24703275puhw]

I have adobe sign issues when downloading completed documents.  They must be in a PDF-A format so that they can be e-filed with the e-portal of the State of Florida.  The conversion as suggested by support is time-consuming and cumbersome.  Does anyone have any experience in this process.  Did not have this problem with other e-sign companies.

[Nancy OShea]

[Moderator moved from Using the Community (forums) to Acrobat.]

Which version of Acrobat do you have?

Free Acrobat Reader or paid Acrobat Pro DC?

[Vivian24703275puhw]

Both.