Adobe Sign Password not working within Acrobat

[BrianDP]

Hello,

I am attempting to send a form out for signature. Once that form is signed, I need to share the form with another group in order for them to sign/edit. I understnad the only way for them to have editing access is to enter the permissions password within Adobe. Before doing so I'm testing on my own computer with a seperate email to ensure the process works. However, once I've sent, signed, and downloaded the document, Adobe Acrobat Pro is claiming my password is incorrect. However, I know for a FACT that this password is indeed CORRECT. Losing my mind over here. Someone please help. Is it because I'm doing it all on the same computer? 

Other info: When I download the signed document and open it within Chrome, the persmissions password works. It's just within Adobe Acrobat Pro when it won't work. 

Thank you!

[Meenakshi Negi]

Hi BrianDP,

Thank you for reaching out.

As mentioned above, the PDF password does not work only on the Acrobat desktop application.

However, it works only on other platforms. 

Would you mind sharing the screen recording to confirm the workflow to open the signed PDF?

Please share the steps to create and send a document for signature.

Thanks,

Meenakshi

[MikelKlink]

Also, can you share your PDF in the different stages? You say it's a test document, so you can enter test data...