Adobe Sign Refuses to Send

[Guest]

Three times I have tried and three times I have been denied the ability to send a relatively important work form. It seems to be counting all three as sent, saying I have used 3 of my 5 transactions despite telling me repeatedly that it will not work.

Why will it not send? All email addresses are correct- I have my account set up.

[AadeshSingh]

Hi atoadwithwings

Could you please let us know the complete workflow (step by step) you are trying to achieve?

Also, let me know the Size of the document that you are trying to upload.

Regards,

Aadesh

[Guest]

Blank file is 2,053 KB.

Manager sent me a form in a pdf to fill out and send back.

I open the form; fill the pdf form- can't use save, I *have* to use the Adobe Reader send form function thing, so I press finish and sign, continue and send, attempting the send via email option (as I have no fax, no need for other signees, and no way to save the filled out form), it uploads, reader says complete, web page opens up and reads that there was an issue and it failed.

The homepage thing says that I've used three transactions on three failures.

[AadeshSingh · Accepted solution]

Hi AToadWithWings​,

Directly upload the document in Adobe Sign using Only I Sign workflow, not fill the form, Sign it & send it to the sender.

Regards,

Aaadesh