Adobe Sign Send not working

[niz41452738]

Hi,

Since I am not able to find an option to contact - page keeps on refreshing and I never get to the options - I am logging this case here.

Could you please have a look at the Send option.

I have an urgent contract that needs to go out for signature today, but I cannot properly access the send page.

As soon as I click Send I get a server error:

"Server error

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support."

Reloading does not help, contacting 'customer support' neither as I cannot find an option that works.

Could you please have a look at the application?

Thanks.

[MarjanA]

Hi Niz,

To resolve the Server Error, could you please delete the cache and cookies on your browser and try again?

Let me know if this works.

Kind regards,

[niz41452738 · Accepted solution]

Hi Marjan I did not change anything but the page looks normal now again. While I had the error I was able to switch to the 'classic view' and use this instead. Kind regards Nizetta 

Sent from my Samsung Galaxy smartphone.

[Khalilnik]

I want to download and install the app