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Adobesign on Teams

New Here ,
Jan 31, 2023 Jan 31, 2023

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On Teams my AdobeSigns is unable to sign in - displaying error: my account is associated with a different profile. Please help!

 

Phillips28188423e5yo_0-1675171262736.png

 

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi Phillips28188423e5yo,

 

Thank you for reaching out.

 

If you use the same email address you used to sign in on the community page, the error message shows the correct message.

We have checked that you have an Acrobat Sign Enterprise plan. Also, the account shows as inactive.

Please contact the admin of the account and get this checked.   

You may ask the admin to contact the support team via the admin console to get the account checked. Use the steps mentioned in the following help page: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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