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Agreement section is not visible

New Here ,
May 25, 2024 May 25, 2024

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Hi!
I'm a member in a NGO that has an Adobe Acrobat Pro subscription, including Adobe Sign.
There's 3 people that have acces to this account, including me, on the same adress.
The problem is that on my PC, I can't access the Agreements Section, there's a blank page opening, and an error that says "Request e-signature services are temporarily unavailable. Some documents and information may be missing. Please try again later.".
Has anyone else been through this situation?

DavidAndrei37629894p7an_0-1716636799304.png

DavidAndrei37629894p7an_1-1716636830086.png

 

TOPICS
Adobe Sign forms , How to sign , Login issues , User interface issues , Web forms

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi David Andrei37629894p7an,

 

Thank you for reaching out.

 

Please clear the browser's cache and cookies and relaunch it. If that does not help, try using the service in a new incognito window on the Chrome browser. 

As mentioned, others use the account. Check with them if they can access the files or receive the same error. Please confirm if you can see other files on the account without any issues. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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