Attachments in a PDF via Esign

[jlehane]

I have created an application form that will be completed over the phone with a candidate and then sent to them via Esign to review and sign.

The application form contains 4 attachments accessed via a link that the candidate has to tick to say they've read.

1. I've just tested this on myself and when I go to sign the document, the links to the attachments don't work. Should they?

2. If we can get the links working, we know that the candiate is NOT going to read these documents straight away, but once the document has been signed and the final copy sent, the attachments are gone!

We do not want to manually add these attachments when sending the dcoument for signature.

Any suggestions of what I can do?

[Meenakshi Negi]

Hi jlehane,

Thank you for reaching out, and sorry about the delay in response.

If you are adding the link before uploading it to Acrobat Sign, the links will not work.

You may use the hyperlink form field to add the links. For more information, refer to the following help document about the form field types available in Acrobat Sign: https://helpx.adobe.com/sign/using/field-types.html. 

Let us know if you have any questions.

Thanks,

Meenakshi