I am new to adobe sign and this has been quite more difficult than I would have liked or was expecting. I'm sending bulk messages using a CSV upload. I've already read through the tutorials on everything and have even spoken to/ had someone virtually man my pc to figure out this error. It does not occur all of the time, but at least half the time I have an error message saying that my "bulk send messges require an email recipient". My field to pull this data is accurate and I also have emails listed as per the sample CSV file. Messing with it today I was able to save a file and upload. When I added more data (did not delete a single thing) it gave me this error message. I was also able to upload a file but after I resized the rows (not changing an data at all) it gave me this error message. This has happened (seemingly at random and far too often) throughout the past couple of weeks of trying to get this set up as needed. Any help is appreciated.
It's happening to me too, even though it looks like everything is fine (I see the list is properly imported)... Can we get some support with this issue? Thank you!
contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
My version is in French. The error message says I need to add at least one recipient but in the 'bulk send' section, it also says that I successfully imported emails.
I'm following the instructions given here <>.
And here are the column headers of the spreadsheet I used (ensuring there are more than 2 valid rows) which are also the fields in my contract:
It seems that either the information is not updated in your last message, or it is removed.
Would you mind sharing the video of the workflow you do? It is fine, even if you have the French version. The workflow will help us to find out the root cause.
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