bulk sign reminder not send before the scheduled End Date

[Calvin23748664iri5]

We have bulk sign document send out for sign with reminder. However, we found no reminder sent out after 2 weeks later (turn on daily send reminder until completed).

is it any limitation on reminder period?

 

[Meenakshi Negi]

Hi Calvin23748664iri5,

Thank you for reaching out.

Could you please share more details about the workflow used to send the document and how you have added the reminder?

Did you check with the recipients if they have received the reminder?

Please test the workflow using your alternate email address and check if you experience the same behavior.

Let us know how it goes.

Thanks,

Meenakshi