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Can't change logo according to guideline for Adobe Acrobat and "Adobe Enterprise Sign Solution

New Here ,
Sep 21, 2023 Sep 21, 2023

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Hi All, 

I'm getting mad and also desperate at once and I  kindly hope of your help to get me out of the spinning frustration. Perhaps, it's only a small thing I might miss but I don't know exactly how to get to the settings according to the guideline. 
We 100% need to change the default message and logo which is sent out to recepients for signing any documents and I wan't to change it to our personal branding. 

I have found this: 
https://helpx.adobe.com/sign/using/upload-logo-to-account.html
I'm 100% fine with which is explaind, however, I'm not able to follow on this as I miss the settings to get through as described in the guideline. 
I would kindly need help with both of the settings described: 
1. Change of the profile logo at the top right corner which appears for every user individually by default, unless it's changed by one of the admins. 
Guideline says: "Administrators at the account or group level can upload an image to display instead of the default Adobe Acrobat Sign logo. This image appears in the upper-left corner of the screen for the users in your account when they are logged in."
2. Change / customize company Hostname/Url (Same issue)
I am an admin. Logging into the account, I should be able to navigate to the described settings, however, this setting is missing. 

Dustin306635778ble_0-1695314201822.png

It ain't matters if I visit the setup in browser adobe.com and log in or open the desptop application. 

Dustin306635778ble_4-1695315296333.png

 

Dustin306635778ble_2-1695315202083.pngDustin306635778ble_3-1695315244907.png

 

 

It almost the same looks like trying to find the setting when using another account for a seperate contract "Adobe Sign" which is handled with a different Admin Console and login. 

May some one assist please? 



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Guide ,
Oct 13, 2023 Oct 13, 2023

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Did you get the issue resolved? 

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Hey! 
No, the issue still persists. 

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Guide ,
Oct 17, 2023 Oct 17, 2023

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Since you have Sign for Enterprise you could open a support case from your admin console. 

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New Here ,
Nov 07, 2024 Nov 07, 2024

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I am also having this issue with no help from support.  Anyone figure it out?

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

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Hi Chloe Slee,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know what happens when you try to change the logo. If possible, please share the screen recording of the workflow you use.

If you get any error message, share the screenshot. 

 

Let us know if the issue has been resolved.

 

Thanks,

Meenakshi

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New Here ,
Nov 25, 2024 Nov 25, 2024

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Instructions show this:

ChloeSlee_1-1732584363909.png

 

My adobe does not have the branding option (see below).

ChloeSlee_0-1732584261235.png

Branding on this account does exist as it was set up previously, it now needs to be changed and the option is no longer available.

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