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Can't edit how the name of who signed the document shows, it's duplicating

New Here ,
May 30, 2023 May 30, 2023

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I'm new to using Adobe Sign & we are using Adobe Acrobat Sign. When I send the document to someone to sign I put in their email address but it's duplicating the first name of the email so for example if the email is asmith@gmail.com & the A in the email if for Amanda, the typed signature that Adobe is putting in the document is Amanda Amanda. How do I get it stop doing that?

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi Betsy301670554ano,

 

Thank you for reaching out.

 

In Acrobat Sign, the name that shows for the email account is what the recipient has added to their profile.  

That may be the reason if this happens with a particular email address. 

To be sure, would you mind sharing the screenshot or screen recording where the name duplicates?

If this happens with particular emails, share the email address privately. We will check the name on the account and will confirm. You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Let us know if you have any questions. 

 

Thanks,

Meenakshi

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