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Can't login on adobe account

New Here ,
Nov 20, 2023 Nov 20, 2023

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Whenever I try to login on my account i get a "Something went wrong" message.

Screenshot 2023-11-18 150849.png

This has been happening since I created my account about 2 months ago.

I've tried every way of logging in i know off, on the adobe website, after clearing cookies, in incognito mode, in multiple browsers, on my phone and pc, on other wifi, in the creative cloud application. After removing every single adobe related file off of my pc and it always gives this exact same message.

I have tried contacting adobe multiple times and in multiple ways, i've tried using the chat thing multiple times, each time making the ai send me to an agent to help, sometimes sending me through to a more specialised agent, which ended up with help that doesn't work or straight up closing the chat.Screenshot 2023-11-18 152954.png

I'm on a school account so I've tried contacting the people who oversee the licenses but they said they couldn't do anything and i needed to ask adobe for help (I'm on a seperate account without the license right now). I've tried sending emails to adobe support but i only get automated emails back that says "if you still have a problem we're happy to help" on the email in which i'm asking for help. I've also tried calling for help but to get someone on call took a long time, then the call itself was just the person getting my info and saying they can't help and redirecting me to a more specialised person, but that call cut off every 2s.
I don't know any other way of asking for help and i'm astonished how hard adobe makes it to get help for a paid service.

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Advisor ,
Nov 29, 2023 Nov 29, 2023

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Adobe Employee ,
Dec 05, 2023 Dec 05, 2023

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Hi Memryujin,

 

Sorry about the delayed response.

 

Please let us know if you are still experiencing issues accessing the Acrobat Sign account. Also, confirm if you are using the same mail address that is used to sign in here on the community post. We will get this checked.

 

Let us know if the issue is resolved.

 

Thanks,

Meenakshi

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