Can't sign onto Acrobat Sign

[Melanie29465149208w]

After clearing up the history cache on Google Chrome, the system will not let me log in. All the other users under my license have used the same link to access successfully but not me. This is the error message I continue to receive since April 6:

[Meenakshi Negi]

Hi Melanie29465149208w,

Thank you for reaching out.

Please try snging in using the following link on an alternate browser or the new incognito window.: https://secure.echosign.com/public/login 

Ensure that your connection is not intermittent. Try clearing cache and cookies for the browser.

Let us know how it goes.

Thanks,

Meenaskshi