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Cannot access sent documents

New Here ,
Mar 23, 2021 Mar 23, 2021

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I get a "server error" when I try to click "manage" and see documents I've sent.  My clients are also unable access the documents I've sent.  This has been happening since at least yesterday (possibly the day before, although it's plausible that the issue the day before yesterday arose from a client simply not understanding how to e-sign a document).  If this is a widespread problem, I can't imagine that a company as large as Adobe would have not fixed this by now, so I can only surmise that there's a problem on my end.

 

These documents are very time-sensitive.  If I can't get them signed electronically (like...now,) then both my clients and I will have to actually show up in court for simple, mundane things.  That'll represent a 3+ hour time commitment (per issue) on my end for something that I could do in <5 minutes if Adobe Sign was behaving properly.  I don't have the time/resources to commit to spending 3+ hours on 5 minute issues (nor, I imagine, do my clients); reliable electronic signature technology is indispensable.  

 

Is there anything I can do on my end or is this a broader problem that I'll have to wait for Adobe to acknowledge and fix?   How long is this issue likely to persist?  Should I just switch back to DocuSign or similar?  If so, is there to get a refund for the unused months of Adobe Sign?

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Adobe Sign forms , Manage documents , Send documents

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New Here ,
Mar 23, 2021 Mar 23, 2021

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I also apparently cannot *send* any documents.

omgcornflakes_1-1616512798425.png

 

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi @omgcornflakes ,

 

Sorry that you are facing this issue. Can you unicast me your Adobe Sign email so that we can look for any possiblle errors in logs at our end?

 

Thanks

Sameer Puri

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Also, if you could please try clearning your browser's cache and cookies and try again? 

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