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Cannot Log in

New Here ,
Aug 08, 2023 Aug 08, 2023

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Why have I received maintenance indications for two days and am therefore unable to use the Adobe Sign app to send a letter for signature to my client.  I am really frustrated and there does not appear to be any way to speak with a Support team member from Adobe to address my problem.  I get a maintenance message.  I get a message that appending my document is not allowed.  I get logged off automatically.  Really frustrating, Adobe!

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Advisor ,
Aug 11, 2023 Aug 11, 2023

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Can you post a screenshot of the error?

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Adobe Employee ,
Aug 13, 2023 Aug 13, 2023

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Hi Expert31566027qdnd,

 

Thank you for reaching out, and sorry about the trouble.

 

We have checked your account with the email address used to sign in here in the community. It shows the account is active and working fine. Please try clearing the cache and cookies for the browser. Or try opening the account in the new incognito window on Chrome browser.

If you still experience any issues, let us know. We will get this checked.

 

Thanks,

Meenakshi

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