Cannot open in Chrome, can open incognito in Chrome or other browers

[jjgirl13]

Hello,

I cannot open my Adobe Sign account using my regular Chrome browser. 

I am able to open in incognito mode, or in another browser like Microsoft Edge.

I am able to log into all my other Adobe accounts.

I am using Enterprise for my school and I have reached out to our tech support but they are stumped.

They did mention how the just updated the licenses, but didn't find a connection to the issue.

They said my certificates and access is not limited and should be working as normal.

I have cleared all my cookies and cache a couple of times, logged out of all adobe products, restarted my laptop and tried to open Adobe Sign through different links.

This is the error I get.

Please help!

Thank you!

[creative explorer]

@jjgirl13 have you tried downloading the Chrome extension,

[jjgirl13]

For Adobe sign?

Caroline Park



Administrative Assistant 

Learning Resource Center - Building 3600

Foothill College

[Meenakshi Negi]

Hi jjgirl13,

Thank you for reaching out, and sorry about the trouble.

Please try to clear the cache and cookies for the browser. Check if that helps.

As mentioned, you have an Acrobat Sign Enterprise plan. If you are still experiencing the issue, please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4pVUq20.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[jjgirl13 · Accepted solution]

Hi thank you for the follow up.

I found the culprit. 

It is AITOPIA sidebar - a chrome extension.

I disabled it and it works now.

I had a recent update, prior to that it didn't cause problems.

Thank you!

https://chromewebstore.google.com/detail/chat-with-all-ai-models-g/becfinhbfclcgokjlobojlnldbfillpf

[Meenakshi Negi]

Hi jjgirl13,

That's great! Thanks for the update. 

Let us know if we can be of any help.

Thanks,

Meenakshi