• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Cannot read properties of undefined (reading 'code')

New Here ,
Sep 17, 2023 Sep 17, 2023

Copy link to clipboard

Copied

Hi All, I'm trying to prepare a document in adobe sign to send for signature, I keep getting the error, 'Cannot read properties of undefined (reading 'code')'. Can someone help to fix this issue please, urgent. I've attached a copy of the message that comes up.

Also, is there anyway one can contact Adobe support? do they even exist? I feel I signed up and pay the subscription with no support for the product at all.

TOPICS
How to sign , Manage documents , Send documents , User interface issues

Views

754

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

Copy link to clipboard

Copied

Hi BILL BALADI,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if you get the error message when you are trying to upload the document or when you creating the form field in the document. 

Share the complete workflow you do. Also, if this happens with particular file.

Let us know if you need any help.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 01, 2023 Oct 01, 2023

Copy link to clipboard

Copied

I am having the same error message after adding text to a document. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 01, 2023 Oct 01, 2023

Copy link to clipboard

Copied

My issue was resolved after adding acrobat extension to my browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

LATEST

It worked! Thank you for your help. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines