I need to create a web form (with the intent on using the web form link in a templated email) that has the ability to have either 1 signature or 2 signatures, depending on whether the signer is married or not. When I create a web form and add a second participant, it asks me to enter the email address for the second participant.
Creating a web form seems a bit pointless if I have to be the one to add email addresses and send for each use case. I want clients to be able to click on the hyperlink in the templated email that I send, and complete the document.
You do not enter any email addresses when you create a web form. You can add only the additional participants. The first participant must supply all email addresses for the subsequent participants. Additional participants can be optional or required for the first recipient to configure.
For more information, please refer to the information in the following help document: https://adobe.ly/4cV9wyw.
Feel free to let us know if you have any questions.
When I create the web form and add a space for an additional signer, it is requiring me to enter the email address for the second person before continuing. (See image attached).
I have tried to create a web form with just the initial participant, however, there is no way for me to add a signature field on the form for the additional participant. It only allows for a second signature to be assigned for the first participant. I have tested the web form with 1 participant, and it does not prompt me to enter my email address and add an additional signer.
Please let us know if you are still experiencing this behavior. If yes, please share a video of the steps you took to create the web form. It will help us understand the workflow and reproduce the behavior.
This did not help at all! I spent a few hours with a support agent yesterday, who said I needed to upgrade from individual plan to business plan. I did that, and we still couldn't set it up the way I need it, so they escalated the case and I got a response a few hours later saying I actually need an enterprise plan. Now I'm working with another support agent (the 4th since I started trying to get this done), and upgrading my account (again), and we're all crossing our fingers hoping it works.
Yeah unfortunately after spending hours and hours trying to get this to work and doing multiple sessions with different Adobe "experts" and upgrading our account, I was still never able to reach our end goal. We decided to stick with DocuSign and drop our Adobe plan back down to the basic level.
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