Date/Timestamps no longer showing

[mirecopetrol]

Issue:
Not sure if this is something that has to be done within Adobe Reader DC/Standard/Pro either bit version but I was recently able to sign e-signature request sent to me via email and after signing it would show me date and time under my signature even before I hit click to sign to complete the request.

Troubleshooting Done:

I reinstalled adobe standard 64 bit as it's the only one we have with a license in our company and recreated my e-sign signature but when testing still having the same issue.

Seems the behaviour doesn't change if we are 'reviewing/signing' within most up to date as of this posting google chrome or microsoft edge web browsers

Now of course we can add a date stamp via the more items options before sending out a pdf requesting e-signatures if we need to sign it before sending but we have to do it each time. And it only applies to the senders own signature, not the potential signees after they sign.

History:
Odd that it was working fine just a few days ago. Reinstall of adobe has been completed, windows 10 device is fully up to date as of what's allowed in our company.

Adobe Acrobat Standard 64 bit version:
2023.008.20555

Windows 10 Specs:
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
Version 22H2
Installed on ‎12/‎22/‎2023
OS build 19045.4046
Serial number PF341EKG
Experience Windows Feature Experience Pack 1000.19053.1000.0

Hardware:
System Manufacturer: LENOVO
System Model: 20VX007CUS
BIOS: N34ET59W (1.59 ) (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 24576MB RAM
Available OS Memory: 24296MB RAM

[mariahweyne]

The time/date stamp is a setting that can be toggled on/off. Verify your settings.

[mirecopetrol]

Thanks, that's the other thing, I can't find where this section is located. I have Adobe Acrobat Standard in our company.

It's the one with the new look, however no Account Settings on left or in the Menu drop down.

Is Adobe Acrobat Sign it's own individual program?

I'll attach a picture of how the gui looks:

[mariahweyne]

you need to go to adobe.com and follow the steps - not on the computer

[mirecopetrol]

I found the location. For whatever reason couldn't find how to get to it when looking around Adobe.com after logging into my account. But a workaround I found was by opening the Adobe Acrobat Standard Program>Edit>Preferences>Adobe Online Services>E-signing Settings>Click 'Manage your signing preferences, including sigantures, notifications, and more.'

Once we clicked that link it actually took us to menu noted above in the last post and one other thread I saw.

We are toggling options there as instructed and testing to see if this solves the issue by both signing our own pdf's, and sending e-signature requests back and forth between coworkers and end users.

Will report test results back asap. Hopefully the date and time will start showing again for our e-signatures. At this time not sure exactly what triggers the date and time to show.

Please don't close this thread yet, still in progress.

🙂

[mirecopetrol]

Well, looks like when sending to and from my account, my second email, and also the end user in question.

Toggling the options isn't creating consistent results.

With both esign options selected, one, or both, or none.

The date and time don't always show up when I esign a document with my primary email, secondary, or when my end user does it.

We contacted Adobe Enterprise Support ticket case number ADB-33595721-P0C4 but no traction yet.

Is this possibly a feature limited only to adobe acrobat pro? and not adobe acrobat reader or adobe acrobat standard?

If so it's very odd the date and stamp don't show up consistently when documents are esigned when an esignature is outwardly requested.

Is this possibly a feature that can be added where in the adobe esign settings there's just a specific checkbox that says: show date, and a second that says show time?

Thanks,

[mirecopetrol · Accepted solution]

Found the solution I believe based on the iteration of Adobe I have/for the purpose of noting the actual fix rather then saying "I got it" and the thread getting archived rofl

Remove/Don't add a esign signature within adobe.
By default when e-signing a doc via email Adobe Sign will have you apply a signature per entry when you do sign as if you are adding it the first time.

So basically don't add a signature at all. The default method works on it's own.

Kinda clunky to force a payment with all software companies now but yup that should do it.