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Delegation is not working, gives an api error

Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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Hi, When trying to delegate the documents to other person within the group, the application is showing an api error and not able to delegate.

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Configure accounts , User interface issues

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi Vamshi,

 

Thank you for reaching out.

 

Could you please confirm if you get the error after you add the email address in the box or it just appears when you select the delegate the document option? Did you try delegating from the email itself?

Please let us know the Adobe Sign plan you are using. 

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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Hi Meenakshi, 

 

This error is after entering the email address and clicking on the delegate button. I didn't delegate from the email, will try and let you know. I don't know exactly but it should be enterprise plan.

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