Delete old email addresses from adobe sign receipient box/drop down

[Juliette5FDC]

How do I permenantly delete old / incorrect email addresses from the address book?

The bin icon only removes the address from the receipient field, not the address book.

It was very easy in the previous version / before the "upgrade".

Thank you

[Meenakshi Negi]

Hi Juliette5FDC,

Thank you for reaching out, and sorry about the trouble caused.

We have checked that you are using the Adobe Sign Enterprise plan. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3VBelFy.

For more information, refer to the following help document: https://adobe.ly/3Kqazw6. 

Feel free to let us know if you need any help.

Thanks,

Menakshi

[Juliette5FDC]

Hello,  thank you for sending through the links.  I'm afraid they do not help with the issue I have.  There is not an option to select 'X' next to an incorrect email address.    Is there any other help you can forward?

[Meenakshi Negi]

Hi Juliette5FDC,

As you have an Enterprise team, they will check what might be causing this behavior from the backend. Please raise a ticket with the team.

Let us know if you have not heard from them.

Thanks,

Meenakshi

[Juliette5FDC]

I'm sorry but this does not help at all and it's rather frustrating at this point.

[Meenakshi Negi]

Hi Juliette5FDC,

We understand your frustration. We will share the information with the Adobe Sign Enterprise team to get this checked further. It may take some time, and if necessary, they will arrange a callback for you. Could you please share your contact details with us in a private message? We will share the information with the team. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi