delete stored email addresses

[TraciR]

I'm fairly new to using Adobe Sign. When entering the email address for one of the recipients, I typed it incorrectly. Now every time I put in her name the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

[Meenakshi Negi]

Hi TraciR,

Thank you for reaching out.

When you add the name, you get the suggestion to add the saved email. You may click on the 'X' icon at the right of the pop-up name. It will remove it from the suggestion list. 

Let us know how it goes.

Thanks,

Meenakshi

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[GabrieleLS]

I have the same issue. I use Acrobat on macOS and can't find any "x" next to the email addresses I previously used. I tried using both the new and old user interfaces (see screenshots below).

  

[Meenakshi Negi]

Hi GabrieleLS,

Thank you for reaching out.

Could you please confirm if you are using the Acrobat desktop application? In the screenshot, both seem to be the Acrobat Sign new experience. 

It seems that you are using Acrobat's new and old user interfaces. Please share the screenshot of the complete window.  

Thanks,

Meenakshi

[GabrieleLS]

Hello Meenakshi, I don't understand your question. As I said, I am using the Adobe Acrobat app on macOS, and I tried using both the old and new interfaces. 

[kate_9137]

Is there a way to remove the address from the suggestion list in the new Adobe Sign experience? The 'x' is not there any more, and unfortunately, there is no way to come back to the old experience anymore.

[Meenakshi Negi]

Hi kate_9137,

Thank you for reaching out, and sorry about the trouble.

The feature is currently not available in the new experience, and the team has been informed of this. However, we will check with the team to see if an alternate option is available. 

You may also share your suggestion on this with the team via the following page: https://adobe.ly/3ZmBWf9. 

Thanks,

Meenakshi