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Document cannot be signed because is locked

New Here ,
Jan 28, 2022 Jan 28, 2022

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We are using Docusign as a e-signature platform. We have a document that needs to be signed by 6 recipients. 1st, 2nd and 3rd and 6th signers are out of our organization, and they do not use DocuSign, but they prefer their platforms (Beat, Adobe or USB-token).
After 4th and 5th Signers (from our organization) finish signing, Document is locked, at least this is what is showing when we open the document with adobe (without any actions from our side, no password added etc.).

As a result next signers cannot proceed with their signing (the get a message that document is locked).

I contact Docusign support and they informed me that they do not lock the document but it is how Adobe shows the document locked and that i should contact them in order to figure things out.

Attached you will find print screen from signature panel where there is another 6th invisible signature and the statement that document is locked.

 

Could you please assist me? At least give some direction on how to procceed.

 

Thank you in advance

TOPICS
Manage documents , Manage security and compliance

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New Here ,
Jan 31, 2022 Jan 31, 2022

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New Here ,
Sep 15, 2023 Sep 15, 2023

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I am having this same issue. We sign things internally with DocuSign, then send to customes to sign (whichever manner is best for them). If they try to use Adobe, Adobe locks them out of doing anything other than viewing the document. They are unable to sign it electronically in Adobe once DocuSign has added a signature. Wouldlove someone to help with this issue! 

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