Document Upload Problem

Report · Oct 23, 2023

I am using Power Automate to create a flow for Adobe signature purposes. Basically when a pdf is created in a specific folder it is sent to Adobe for an ID. It is then supposed to create an agreement and upload for signature. Unfortunately i get a generic error that the Document Upload has encountered a probelm. I can see the document in the Adobe center but when i click it nothing populates. Outside of Adobe i can see, edit, and print the pdf document as normal. Attached you will find the power automate flow minus the email I am sending to.

I tried reaching out to Adobe chat support but they transfered me around 4+ times and eventually disconnected the chat.

Report · Oct 31, 2023

Hi Peter331107590ghg,

Thank you for reaching out.

It seems that you are using the Adobe Sign Enterprise plan. If you have a question related to integration, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

For more information on Power Automate integration: https://helpx.adobe.com/sign/integrations/microsoft-powerapps-flow.html.

Thanks,

Meenakshi

Report · Oct 02, 2024

Hi Peter,

We are experiencing the same issue. Did you find a solution?

Report · Oct 03, 2024

Hi Varun27679877h412,

Thank you for reaching out.

Please refer to the information in the following help document: https://adobe.ly/3NhoVgp. Check if that helps.

We have checked that you are using the Acrobat Sign Developer service. If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3zMjQtB. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi