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Does Adobe notify me when a document has been sent to an invalid email address?

New Here ,
Jun 06, 2022 Jun 06, 2022

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Hi

I'm new to Adobe Sign.  Our users need to be notified if they have sent a document to an invalid email address.  Can I "switch-on" this functionality?  If yes, How do I do it?

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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Try the forum for Adobe Acrobat Sign.

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hi Richard,

 

Sorry for the delay in response.

 

You will get the notification for the document sent to the Invalid email address if you have enabled the settings under My Events. To check that, please use the following steps:

1. Log in to your Acrobat Sign account.

2. Go to the Account tab  >  Personal Preferences > My Events.

3. Mark the email box for the option "Email sent to a signer bounced and was not delivered".

4. Click on the Save button appear at the bottom right.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

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