Don't get any email notification when the agreement is signed.

[carlosm6289668]

So my company has adobe pro dc teams licenses which included adobe sign. I understand it's somewhat limited and if i need certain features disabled i need to reach out to support. I was able to do that and managed to have support disable recipient copies for singed agreements but it seems that now i don't get any email notification when the agreement is signed. I have to manually sign in to adobe cloud and check the status of the agreement. Does anynone else have this issue and know how to fix it?

[Meenakshi Negi]

Hi Carlosm,

Thank you for reaching out.

As you do not receive any notification when the agreement is signed, please check the My events settings under Account > Personal Preferences. Use the steps as suggested below:

1. Open this link and sign in using your Adobe ID.

2. Click on the blue avatar provided at the top right corner of the window.

3.  Select Settings from the drop-down list.

4. In the settings window, go to E-signing settings and click on the Edit Settings link.

5. Go to Personal Preferences > My Events/ Notifications and check if email notification is enabled or disabled.

Let us know if you need any help.

Thanks,

Meenakshi

[Myra333212917v8b]

Hi, I have tried restarting my computer and also making the suggestions and still have not received notifications. 

[Meenakshi Negi]

Hi Myra333212917v8b,

Thank you for reaching out, and sorry about the trouble caused.

As the notifications are not working, please check if it happens for a particular account. Let us know if you are not receiving the notification for the document sent for signature or the document received for signature. 

We suggest checking the notification settings under Account > Profile. You may refer to the information in the following help document: How to adjust email notifications for events/alerts in Adobe Sign. 

Let us know if the issue still occurs.

Thanks,

Meenakshi