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e-signatures has become problematic

Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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For more than 2 years, e-signatures has worked fine. In the last week however, fields cannot be added as easily and multiple fields are added just because there is space on the document. A thin bar of colour is already present in many potential signing areas (why?) and when I am sending out a document to multiple signers, the addition of the second person field adjusts the first persons. What has gone on?

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Adobe Sign forms , How to sign

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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I am having the same issue with adding fields.  We've never had an issue until recently.  When I click the "add form fields" icon, signature fields are added on all lines, rather than initial fields, or text fields.  Not sure how to fix it...anyone have any ideas?

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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Glad it is not just me - unsure whether the Support at Adobe review these boards (I couldn't find an obvious way to flag it with them).

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi Whizzing Bill and Bellani5C6E,

 

Thank you for reaching out.

 

Would you mind sharing more details about the issue you are experiencing when adding form fields to the document?

It would be helpful if you could share the screenshot recording or the screenshots with us.

Share the complete step-by-step workflow you do to better understand the issue. We want to replicate the behavior at our end. 

 

We will be waiting for your response.

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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Screenshots attached. Here is what changed just recently:

1. A signature field is loading in the "Bellani Vacations Signature"
space--should not be there
2. Signature fields are loading in spaces where initial fields should be
3. On the last page, a signature field is loading where a text box should be

Clients are reporting that they cannot complete the signature process

I am able to "fix" the problem by using drop and drag for each space, but
I've never had to do that before. It takes a lot of time as well. We used
to be able to just click the icon to fill the fields and they would load
correctly.

--
Sincerely,

Sue
407-733-0296
www.bellanivacations.com <>

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Sherry Bowen

Sherry Bowen

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Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

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Hi Bellani5C6E,

 

Thank you for sharing the information.

 

Sorry as we do not see any screenshots attached here.

Would you mind sharing them again?

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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Hopefully they come through this time.

--
Sincerely,

Sue
407-733-0296
www.bellanivacations.com <>

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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Thanks, Meenakshi

Screen shots attached.

Steve

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Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

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Hey Whizzing Bill!

 

Thank you for sharing the screenshots.

It described the issue well. Please allow us some time to replicate this behavior and get this checked by the team.

We will reach out if more information is required.

 

Thanks,

Meenakshi

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New Here ,
Oct 06, 2022 Oct 06, 2022

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I am having tghe very same issues as @Whizzing Bill . It's driving me nuts.

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