email reminders not being sent

[bobbiem96471920]

When I send a document out to be signed I select the daily reminder option, however the signer is NOT getting any daily reminders to sign. I need the signers to be daily reminded to sign their documents so I do not have to babysit them. Help.

[AkanchhaS · Accepted solution]

Hi Bobbiem,

We apologize for the delay in response.

As mentioned, that the email reminders are not being send with the email. Then, there could be a possibility that the "Reminder" is not selected while sending the document.

You may check the detailed description of does the reminder works Adobe Sign Feature: Reminders 

Also, How to track reminders setup on a transaction? | Adobe Sign 

On web you can follow the instructions (given in correct ans.) for new UI of Adobe Document Cloud Where is Reminder or Note under "Activity >" after document sent for signature?

Let us know if it still doesn't help

Regards,

Akanchha

[scalainstitute]

I have a similar issue - I have issued a document for 3 people to sign and set the reminders to be every 3 days. When I go in and check it has been a number of weeks or even a month since the last email automated out a reminder 

[Lake281939537vpo]

@scalainstitute were you able to figure out what was the issue for the reminder not to work?