email reminders not being sent

[bobbiem96471920]

When I send a document out to be signed I select the daily reminder option, however the signer is NOT getting any daily reminders to sign. I need the signers to be daily reminded to sign their documents so I do not have to babysit them. Help.

[AkanchhaS · Accepted solution]

Hi Bobbiem,

We apologize for the delay in response.

As mentioned, that the email reminders are not being send with the email. Then, there could be a possibility that the "Reminder" is not selected while sending the document.

You may check the detailed description of does the reminder works Adobe Sign Feature: Reminders 

Also, How to track reminders setup on a transaction? | Adobe Sign 

On web you can follow the instructions (given in correct ans.) for new UI of Adobe Document Cloud Where is Reminder or Note under "Activity >" after document sent for signature?

Let us know if it still doesn't help

Regards,

Akanchha

[scalainstitute]

I have a similar issue - I have issued a document for 3 people to sign and set the reminders to be every 3 days. When I go in and check it has been a number of weeks or even a month since the last email automated out a reminder 

[Lake281939537vpo]

@scalainstitute were you able to figure out what was the issue for the reminder not to work?

[jerome_8674]

Same here. I manually choose for reminders to be sent daily and they don't get sent. The feature is not working as it should, it's not a user issue as noted in the answer provided by @AkanchhaS.

[Meenakshi Negi]

Hi jerome_8674,

Thank you for reaching out, and sorry about the delay in response.

If you are still experiencing the issue, please let us know if the reminders do not work for all recipients or some.

Please ask the recipient to check the spam or trash folder. Also, confirm if these reminders were set while sending the documents or after they were sent. 

Try changing the reminder set and check if that changes anything: https://adobe.ly/4hm5Kj0. 

Let us know if you need any help.

Thanks,

Meenakshi