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Error message ' This document is a secured filed and cannot be e-signed.'

Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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We create forms using Indesign then secure them to allow customers to fill in and sign forms using Adobe Acrobat. The forms then get distributed by different users (separate entities) who will use various e-signature solutions.

 

In this case, our customers have signed up to Adobe e-signature and use that to send out our forms to request signing but when they come to select the files to request e-signatures, the error message ' This document is a secured filed and cannot be e-signed.' is poplulated. The security settings for the forms don't allow changes but do allow filling in and signing forms.

 

Is it correct that the form creator can't add any security on the forms? 

 

SecuritySettings-Forms.PNG

TOPICS
How to sign , Send documents

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