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Error message: Unhandled Error: 160930160608351.ord-prod-app8

New Here ,
Sep 30, 2016 Sep 30, 2016

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Can someone please help me figure out why I am unable to click submit during the final signature on a document I was sent to sign.

Thank you,

Brandon

Adobe Sign

Error message: Unhandled Error: 160930160608351.ord-prod-app8

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correct answers 1 Correct answer

Oct 03, 2016 Oct 03, 2016

HI paigeb50106409

Try the below workaround:

  1. Log into Adobe Sign account
  2. Go to Account > Personal Preferences (Or My Profile > Personal Preferences)
  3. Click ‘My Signature’
  4. If you get the same error, then follow the below steps:
    • - Click ‘Cancel’ on error screen
    • - Clear the existing signature
    • - Re-upload signature image
    • - Log out of account and log back in

This should fix the issue.

Regards,

Aadesh

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Oct 02, 2016 Oct 02, 2016

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Hi proskierforlife

Please clear Cache & Cookies from the web browser or try Google Chrome Incognito window to Sign the document.

Let me know if the issue persist.

Regards,

Aadesh

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New Here ,
Oct 03, 2016 Oct 03, 2016

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Error message: Unhandled Error: 161003061217578.ord-prod-app8

your remedy is not working.

Thanks!

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Oct 03, 2016 Oct 03, 2016

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HI paigeb50106409

Try the below workaround:

  1. Log into Adobe Sign account
  2. Go to Account > Personal Preferences (Or My Profile > Personal Preferences)
  3. Click ‘My Signature’
  4. If you get the same error, then follow the below steps:
    • - Click ‘Cancel’ on error screen
    • - Clear the existing signature
    • - Re-upload signature image
    • - Log out of account and log back in

This should fix the issue.

Regards,

Aadesh

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Adobe Employee ,
Oct 03, 2016 Oct 03, 2016

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Hi Brandon,

There have been instances reported before too with a similar error. Please go through this thread and try the workaround mentioned: Server Error - Error message: Unhandled Error - HELP if the solution suggested by Aadesh doesnt work.

FYI, the issue will be fixed once and for all with an update later this week.

Thanks

Sameer Puri

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New Here ,
Apr 18, 2021 Apr 18, 2021

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This is happening when trying to REQUEST SIGNATURES too.   Contract need to go out today...  Whats the work around for requesting signatures?!  thanks 

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