Error message: Unhandled Error: 160930160608351.ord-prod-app8

[proskierforlife]

Can someone please help me figure out why I am unable to click submit during the final signature on a document I was sent to sign.

Thank you,

Brandon

Adobe Sign​

Error message: Unhandled Error: 160930160608351.ord-prod-app8

[AadeshSingh]

Hi proskierforlife

Please clear Cache & Cookies from the web browser or try Google Chrome Incognito window to Sign the document.

Let me know if the issue persist.

Regards,

Aadesh

[paigeb50106409]

Error message: Unhandled Error: 161003061217578.ord-prod-app8

your remedy is not working.

Thanks!

[AadeshSingh · Accepted solution]

HI paigeb50106409

Try the below workaround:

1. Log into Adobe Sign account
2. Go to Account > Personal Preferences (Or My Profile > Personal Preferences)
3. Click ‘My Signature’
4. If you get the same error, then follow the below steps:

• - Click ‘Cancel’ on error screen
• - Clear the existing signature
• - Re-upload signature image
• - Log out of account and log back in

This should fix the issue.

Regards,

Aadesh

[sameer_puri]

Hi Brandon,

There have been instances reported before too with a similar error. Please go through this thread and try the workaround mentioned: Server Error - Error message: Unhandled Error - HELP if the solution suggested by Aadesh doesnt work.

FYI, the issue will be fixed once and for all with an update later this week.

Thanks

Sameer Puri

[Christopher5EB7]

This is happening when trying to REQUEST SIGNATURES too.   Contract need to go out today...  Whats the work around for requesting signatures?!  thanks