Error when sending documents

[msenior777]

I have two users that receive the following message when trying to send documents to clients:

You can't send the documents to yourself.

I checked and the email addresses entered do not match their own.  Could something be wrong with their user accounts?

[Rijul Raj Khurana]

Hello Msenior777,

Can you confirm which browser are you using? Also, in the meanwhile, can you try a different browser and see if that helps?

-Rijul

[msenior777]

The error appears in IE 11.  Tried it in Chrome and it worked normally.  Is there a known issue with IE?

~ Michael

[Rijul Raj Khurana]

Hello Michael,

You can follow below steps and see if that resolves issue with Internet Explorer:

Here are the steps to disable AutoComplete on IE:

1. Open Internet Explorer.
2. Click Tools Internet explorer tools icon in the upper right-hand corner.
3. Select Internet Options from the dropdown menu.
4. Under the Content tab, in the Autocomplete section, click the Settings button.
5. Within this window, you can select the fields in which you'd like to store Autocomplete data by using the checkboxes. This action turns Autocomplete On or Off based on what boxes are checked.
6. Once you have made your selections, click OK.

-Rijul

[SimonATS · Accepted solution]

This error can happen when the senders emai is stuck in the cc fied. By default this field is hidden so click show cc to make the field visible and editable. The instructions above will ensure auto complete doesn't touch this field.