Error when trying to send a contract

Report · Nov 30, 2022

We have been receiving the error message echosign_dev1__SignatureType__c, echosign_dev1__Opportunity__c, echosign_dev1__Cc__c, echosign_dev1__Recipient__c when attempt to send an agreement. My company uses the Adobe Acrobat app for Salesforce and this message appears when we hit send. I have contacted the support team asking if we can have a rep join us on a call to help clear this error. Apparently, that cannot be done unless we upgrade to a higher package which we are not willing to do. What do we need to do to clear this error? We are in the middle of updating our composer software and this is preventing us from moving forward with it. Thank you in advance.

Report · Nov 30, 2022

Hi Netline27376706zc1d,

Thank you for reaching out.

It seems that you are using the Adobe Sign Enterprise plan. If you have a question related to integration, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps indicated in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Thanks,

Meenakshi

Report · Dec 01, 2022

Hi Meenakshi,

I have been on the phone with the support team since Monday regarding this issue as well as another one. I mentioned about needing someone on Adobe Support to join a call with my team and was told by the rep that since my company was on the Teams plan I cannot request support to join a call. I have bee told we were on this plan everyday since Monday. Now you are stating we are on the Enterprise plan. Unfortunately, my experience this week with Adobe Support has been absolutely horrible since I cannot get assistance with either of my issues. Is there documentation I can have that will provide me the steps needed to clear this error myself since support at this time is not helpful?