Error: You cannot add that email address to your account.

[sabrinac21651002]

The email I try to add is not already add I check. Whats the problem

[Sarojini_Nagar]

Hi sabrinac21651002,

Could you please let us know where exactly you are getting this error message ?

Please elaborate the issue and also provide more details so that we can provide you a resolution .

Regards

Sarojini

[sabrinac21651002]

When I try to add a user in my account

[Rijul Raj Khurana]

Hello Sabrina,

Can you inbox us the email address of user along with yours so that we can further check?

Regards,

-Rijul

[sabrinac21651002]

vente@constructionsmcl.com

[tammyv95937514]

I am having this same issue but cannot figure out where to send the email address to have it verified. Help...Please!

[ccatesEDI]

I am having a similar problem. I am trying to test out the Adobe Sign Enterprise account. I am getting this message: This user is already associated with a different account

Most of my "users" already have individual Adobe accounts with their corporate email address because we've never had an Enterprise solution. I need to connect all of them to this Enterprise account. How am I supposed to do that?

[DmitryHubernatorov]

Hi all.

Are there any updates?

On 'Users' tab I have: "Your license allows a maximum of 22 active users and your account currently has 9" but still have the same error message: "You cannot add that email address to your account"

There are suspiciously details in server's response:

dwr.engine._remoteHandleException('6','0',{javaClassName:"java.lang.IllegalArgumentException",message:"You cannot add that email address to your account."});

If I don't have rights to add new user - it would be great to know it, but message above seems like there is some exception on back-end.

Please let me know what I'm doing wrong.

Thanks.