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Errors in Salesforce

New Here ,
Apr 07, 2017 Apr 07, 2017

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getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

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replies 103 Replies 103
Community Beginner ,
May 27, 2017 May 27, 2017

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Hi,

Your Salesforce User email address and Adobe Sign User email address should be the same.

Thanks.

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New Here ,
Sep 01, 2017 Sep 01, 2017

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Hi Hassan,

What if I want to have several signers? I have 5 Sales person and 5 Adobe sign accounts, How do I setup this in Salesforce?

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New Here ,
May 28, 2018 May 28, 2018

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Hey anwar,

Are you sure about it that both the email addresses should be same?

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Community Beginner ,
Feb 06, 2018 Feb 06, 2018

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Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us

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New Here ,
Jan 19, 2023 Jan 19, 2023

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New Here ,
Jan 19, 2023 Jan 19, 2023

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New Here ,
Feb 20, 2023 Feb 20, 2023

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Nice Article!

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New Here ,
Feb 20, 2023 Feb 20, 2023

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New Here ,
Dec 08, 2023 Dec 08, 2023

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New Here ,
Dec 17, 2023 Dec 17, 2023

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New Here ,
Apr 01, 2023 Apr 01, 2023

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New Here ,
Apr 01, 2023 Apr 01, 2023

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New Here ,
Apr 07, 2023 Apr 07, 2023

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Dec 04, 2023 Dec 04, 2023

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Apr 10, 2023 Apr 10, 2023

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Apr 10, 2023 Apr 10, 2023

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Apr 11, 2023 Apr 11, 2023

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New Here ,
Jul 14, 2023 Jul 14, 2023

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Hello

The error indicates that the Adobe Sign remote application authorization in Salesforce is invalid. To resolve the issue, reauthorize the Adobe Sign application in the Adobe Sign Admin page within Salesforce. You can also contact your Salesforce Administrator or Adobe Sign support for assistance.

 

Thank you .

(Mulesoft Training)

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New Here ,
Jul 14, 2023 Jul 14, 2023

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Hello

The error indicates that the Adobe Sign remote application authorization in Salesforce is invalid. To resolve the issue, reauthorize the Adobe Sign application in the Adobe Sign Admin page within Salesforce. You can contact your Salesforce Administrator or Adobe Sign support for assistance.

Thank you . 

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New Here ,
Aug 02, 2023 Aug 02, 2023

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Based on the error messages you provided, it seems that there are issues with the Adobe Sign integration in Salesforce. Let's break down the errors and their potential causes:

  1. "The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

This error indicates that the authorization between Salesforce and Adobe Sign is not valid or has expired. To resolve this, you should reauthorize the Adobe Sign application in Salesforce. Follow these steps:

a. Go to the Adobe Sign Admin page. b. Find the integration with Salesforce and remove the existing authorization. c. Reauthorize the integration with the correct Adobe account. d. Double-check the settings and ensure that the integration is properly set up. e. Contact your Salesforce Administrator if you encounter any issues during the reauthorization process.

  1. "Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}"

This error indicates that there might be an issue with the user authentication while accessing the Adobe Sign API from Salesforce. The x-api-user header contains the user ID or email information for authentication purposes.

To fix this error, follow these steps:

a. Ensure that the user ID or email provided in the x-api-user header is correct and corresponds to an active user in the linked Adobe account. b. Verify that the user has the necessary permissions to access the Adobe Sign API. c. Check if there are any additional settings or configurations required in Salesforce to pass the correct user information in the API call. d. Double-check the API integration settings in Salesforce and ensure they match the documentation provided by Adobe Sign.

If the above steps do not resolve the issue, you may want to reach out to Adobe Sign's support team or your Salesforce Administrator for further assistance. They can provide more specific troubleshooting steps based on your Salesforce and Adobe Sign configurations.

 

Regard

 

<a href="https://tafsiran.com/">Tafsiran</a>

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New Here ,
Aug 02, 2023 Aug 02, 2023

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Based on the error messages you provided, it seems that there are issues with the Adobe Sign integration in Salesforce. Let's break down the errors and their potential causes:

  1. "The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

This error indicates that the authorization between Salesforce and Adobe Sign is not valid or has expired. To resolve this, you should reauthorize the Adobe Sign application in Salesforce. Follow these steps:

a. Go to the Adobe Sign Admin page. b. Find the integration with Salesforce and remove the existing authorization. c. Reauthorize the integration with the correct Adobe account. d. Double-check the settings and ensure that the integration is properly set up. e. Contact your Salesforce Administrator if you encounter any issues during the reauthorization process.

  1. "Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}"

This error indicates that there might be an issue with the user authentication while accessing the Adobe Sign API from Salesforce. The x-api-user header contains the user ID or email information for authentication purposes.

To fix this error, follow these steps:

a. Ensure that the user ID or email provided in the x-api-user header is correct and corresponds to an active user in the linked Adobe account. b. Verify that the user has the necessary permissions to access the Adobe Sign API. c. Check if there are any additional settings or configurations required in Salesforce to pass the correct user information in the API call. d. Double-check the API integration settings in Salesforce and ensure they match the documentation provided by Adobe Sign.

If the above steps do not resolve the issue, you may want to reach out to Adobe Sign's support team or your Salesforce Administrator for further assistance. They can provide more specific troubleshooting steps based on your Salesforce and Adobe Sign configurations.

 

Regard

 

<a href="https://tafsiran.com/">Tafsiran</a>

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New Here ,
Aug 15, 2023 Aug 15, 2023

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your email and adobe id should be the same 

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New Here ,
Aug 20, 2023 Aug 20, 2023

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Nice Article
 
Thanks for sharing with us 🙂
 
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New Here ,
Jan 28, 2024 Jan 28, 2024

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nice article.
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