Errors in Salesforce

[selass60600934]

getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

[hassan_anwar]

Hi,

Your Salesforce User email address and Adobe Sign User email address should be the same.

Thanks.

[bb50609425]

Hi Hassan,

What if I want to have several signers? I have 5 Sales person and 5 Adobe sign accounts, How do I setup this in Salesforce?

[vidyutd87958940]

Hey anwar,

Are you sure about it that both the email addresses should be same?

[chrisbons02]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us

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[stevediaz]

Hello

The error indicates that the Adobe Sign remote application authorization in Salesforce is invalid. To resolve the issue, reauthorize the Adobe Sign application in the Adobe Sign Admin page within Salesforce. You can also contact your Salesforce Administrator or Adobe Sign support for assistance.

Thank you .

(Mulesoft Training)

[stevediaz]

Hello

The error indicates that the Adobe Sign remote application authorization in Salesforce is invalid. To resolve the issue, reauthorize the Adobe Sign application in the Adobe Sign Admin page within Salesforce. You can contact your Salesforce Administrator or Adobe Sign support for assistance.

Thank you . 

[Blog31466836kieu]

Based on the error messages you provided, it seems that there are issues with the Adobe Sign integration in Salesforce. Let's break down the errors and their potential causes:

1. "The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

This error indicates that the authorization between Salesforce and Adobe Sign is not valid or has expired. To resolve this, you should reauthorize the Adobe Sign application in Salesforce. Follow these steps:

a. Go to the Adobe Sign Admin page. b. Find the integration with Salesforce and remove the existing authorization. c. Reauthorize the integration with the correct Adobe account. d. Double-check the settings and ensure that the integration is properly set up. e. Contact your Salesforce Administrator if you encounter any issues during the reauthorization process.

1. "Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}"

This error indicates that there might be an issue with the user authentication while accessing the Adobe Sign API from Salesforce. The x-api-user header contains the user ID or email information for authentication purposes.

To fix this error, follow these steps:

a. Ensure that the user ID or email provided in the x-api-user header is correct and corresponds to an active user in the linked Adobe account. b. Verify that the user has the necessary permissions to access the Adobe Sign API. c. Check if there are any additional settings or configurations required in Salesforce to pass the correct user information in the API call. d. Double-check the API integration settings in Salesforce and ensure they match the documentation provided by Adobe Sign.

If the above steps do not resolve the issue, you may want to reach out to Adobe Sign's support team or your Salesforce Administrator for further assistance. They can provide more specific troubleshooting steps based on your Salesforce and Adobe Sign configurations.

Regard

<a href="https://tafsiran.com/">Tafsiran</a>

[Blog31466836kieu]

Based on the error messages you provided, it seems that there are issues with the Adobe Sign integration in Salesforce. Let's break down the errors and their potential causes:

1. "The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

This error indicates that the authorization between Salesforce and Adobe Sign is not valid or has expired. To resolve this, you should reauthorize the Adobe Sign application in Salesforce. Follow these steps:

a. Go to the Adobe Sign Admin page. b. Find the integration with Salesforce and remove the existing authorization. c. Reauthorize the integration with the correct Adobe account. d. Double-check the settings and ensure that the integration is properly set up. e. Contact your Salesforce Administrator if you encounter any issues during the reauthorization process.

1. "Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}"

This error indicates that there might be an issue with the user authentication while accessing the Adobe Sign API from Salesforce. The x-api-user header contains the user ID or email information for authentication purposes.

To fix this error, follow these steps:

a. Ensure that the user ID or email provided in the x-api-user header is correct and corresponds to an active user in the linked Adobe account. b. Verify that the user has the necessary permissions to access the Adobe Sign API. c. Check if there are any additional settings or configurations required in Salesforce to pass the correct user information in the API call. d. Double-check the API integration settings in Salesforce and ensure they match the documentation provided by Adobe Sign.

If the above steps do not resolve the issue, you may want to reach out to Adobe Sign's support team or your Salesforce Administrator for further assistance. They can provide more specific troubleshooting steps based on your Salesforce and Adobe Sign configurations.

Regard

<a href="https://tafsiran.com/">Tafsiran</a>

[Nani31697889zpf7]

your email and adobe id should be the same 

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