How can I change the name associated with a recipient's email address?

[historydept]

I have a draft document where I put in a recipient's email. On the page where I drag and drop signature blocks, that email address is listed as a person's name who used to be in control of the email account but no longer is. How can I change the name that shows up when I put in that email address?

(In normal emails, the actual email address' "name" is a program name - so if they sent someone a normal email the sender's name would be the program name, not the person's name who is showing up in adobe sign. So the problem isn't on the end of the actual email address.)

[Brandi Boswell]

Hello,

I am actually having the same problem.  When recieving the document to sign the name and date has been auto filled in.  I am a delegate signer for my boss, so when I apply his signature, it's putting my name and email in the form.  It should all be filled out as his name, however it's not letting me edit it or remove it.  We have watched multiple tutorials and have got out IT dept. to look into this, all with no solutions.  Please let me know how to correct this.  

[J_McNeece]

Hi Brandi,

I believe the issue you are running into is that a delegate is someone who signs a document with their own credentials. If you need to sign an agreement with someone elses credentials this would be signing on behalf. Signing on behalf can be completed by setting up Advanced Account sharing with your boss. Once completed you can switch to their agreements in the manage page -> Select the In-Process agreement-> and sign your bosses credentials. The great thing about this is it will update the audit report to log that you signed on behalf of your boss.