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How to keep documents separated when sending multiple docs for signature?

New Here ,
Dec 21, 2015 Dec 21, 2015

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When I send several documents for signature, how can I separate these documents again after I have received the signature for all of them. It's way easier if I send all of them together, because the signee only needs to sign once and then just click on the other signature fields, but if I have separate documents, how do I split them again?

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Adobe Sign forms

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correct answers 2 Correct answers

Adobe Employee , Dec 24, 2015 Dec 24, 2015

Hello Anna,

If you have a business account, there is a feature which you can enable to retrieve separated documents. You can go to Account tab->Account setting->General Setting and select "Keep documents separated" and save.

Regards,

-Rijul

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Adobe Employee , Mar 20, 2023 Mar 20, 2023

Hi Clodagh28869765jljs,

 

Thank you for reaching out.

 

The option to "keep documents separated" is available only with business and enterprise accounts.

We see that you have an Acrobat Sign Team plan. That is the reason it does not appear in the settings.

Hope the information helps.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Adobe Employee ,
Dec 24, 2015 Dec 24, 2015

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Hello Anna,

If you have a business account, there is a feature which you can enable to retrieve separated documents. You can go to Account tab->Account setting->General Setting and select "Keep documents separated" and save.

Regards,

-Rijul

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New Here ,
Dec 28, 2015 Dec 28, 2015

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Hi Thanks for your reply.

I do have a business account, but I only see "Signature preferences" or "External archive" as options with "Account settings" so I'm not able to choose "Keep documents separated".

Would be great if you could help further.

Best,

Anna

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Can you provide an update for this to work on the 2023 version. General Setting is not available. 

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Hi Clodagh28869765jljs,

 

Thank you for reaching out.

 

The option to "keep documents separated" is available only with business and enterprise accounts.

We see that you have an Acrobat Sign Team plan. That is the reason it does not appear in the settings.

Hope the information helps.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I have contacted support numerous times about trying to upgrade because I require this functionality and so far I have gotten no useful responses. 

 

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New Here ,
Jul 07, 2023 Jul 07, 2023

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I have enterprise and I cannot locate a settings tab to make this adjustment.  Please advise as I'd like to send one signature request with multiple files.

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New Here ,
Jul 07, 2023 Jul 07, 2023

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I have enterprise and I cannot locate a settings tab to make this adjustment.  Please advise as I'd like to send one signature request with multiple files.

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi Robert30941386mx8w,

 

Thank you for reaching out. 

 

We have checked your account with the email used to sign in here in the community. You have an Adobe Acrobat Teams subscription that includes the Acrobat Sign individual plan. The feature is not available with your current plan. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

 

 

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New Here ,
Dec 03, 2023 Dec 03, 2023

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We have the same issue. 

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