How to keep documents separated when sending multiple docs for signature?

[anna-lenas63313167]

When I send several documents for signature, how can I separate these documents again after I have received the signature for all of them. It's way easier if I send all of them together, because the signee only needs to sign once and then just click on the other signature fields, but if I have separate documents, how do I split them again?

[Rijul Raj Khurana · Accepted solution]

Hello Anna,

If you have a business account, there is a feature which you can enable to retrieve separated documents. You can go to Account tab->Account setting->General Setting and select "Keep documents separated" and save.

Regards,

-Rijul

[anna-lenas63313167]

Hi Thanks for your reply.

I do have a business account, but I only see "Signature preferences" or "External archive" as options with "Account settings" so I'm not able to choose "Keep documents separated".

Would be great if you could help further.

Best,

Anna

[Clodagh28869765jljs]

Can you provide an update for this to work on the 2023 version. General Setting is not available. 

[Meenakshi Negi · Accepted solution]

Hi Clodagh28869765jljs,

Thank you for reaching out.

The option to "keep documents separated" is available only with business and enterprise accounts.

We see that you have an Acrobat Sign Team plan. That is the reason it does not appear in the settings.

Hope the information helps.

Thanks,

Meenakshi

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[Clodagh28869765jljs]

I have contacted support numerous times about trying to upgrade because I require this functionality and so far I have gotten no useful responses. 

[Robert30941386mx8w]

I have enterprise and I cannot locate a settings tab to make this adjustment.  Please advise as I'd like to send one signature request with multiple files.

[Robert30941386mx8w]

I have enterprise and I cannot locate a settings tab to make this adjustment.  Please advise as I'd like to send one signature request with multiple files.

[Meenakshi Negi]

Hi Robert30941386mx8w,

Thank you for reaching out. 

We have checked your account with the email used to sign in here in the community. You have an Adobe Acrobat Teams subscription that includes the Acrobat Sign individual plan. The feature is not available with your current plan. 

Let us know if you have any questions.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Salonee5EAA]

We have the same issue.