• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How to Keep Original Form Fields After Using Adobe Sign

New Here ,
Mar 10, 2023 Mar 10, 2023

Copy link to clipboard

Copied

Hi all- 

 

I am having the hardest time figuring this out.  I have created a PDF fillable form with drop down menus, signature fields, text boxes, etc. After my customer completes the form with text, I then route it to our management team for signatures via Adobe Sign. 

When uploading it to Adobe Sign, the platform states there are multiple errors. To process the document, I need to delete the fields, which I do to get it routed. However, when I get it back the form is locked due to secruity reasons, etc. I cannot make any more edits (I can even use the "comments" tool). 

Is there a way that I can route the document through Adobe Sign and, when completed, the fully executed document still possess text fields, drop down menues, etc? 

TOPICS
Adobe Sign forms , Send documents

Views

195

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

LATEST

Hi daniel.valladee,

 

Thank you for reaching out.

 

If you are referring to the fact that the options in the document still work after it is signed and filed, it is not possible.

Would you mind sharing more information about the workflow on how you send the document to customers?

Share about the error that appears when you send it via Acrobat Sign.

Share the document or a sample file with us to replicate the behavior if possible.

We will check it on our end and share our findings.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines