HYBRID ordering of recipients not working in Adobe Sign

[Mike AW]

I have a list of emails that I have typed in (fictitous for the purpose of this screen shot, but get same results with real email addresses), and try and use drag and drop to move one address onto another to make them "equal order" of signage.

However, the order does not "stick" and reverts back to the existing list order - see photo below.

Have tested as this as not working on 3 browsers (Edge, Chrome and Firefox).

One other person in my organisation also has this problem.

[Meenakshi Negi]

Hi Mike,

Thank you for reaching out.

We have checked the feature is working fine at our end. As it is not working only for two of you in the organization, please check with your account admin if the setting is disabled for these two accounts. That might be the reason you are not able to use the feature.

If that is not the case, please ask your admin to contact the support team to check it further. You may contact the Adobe Acrobat Sign Enterprise support team using the steps suggested in the help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Let us know how it goes.

Thanks,

Meenakshi

[Kim24033049xa39]

I am having the same problem today. 

[Mike AW]

Sorry to hear that, but at least its nice to know its not an isolated problem. I will try and get our admin to submit a support call.

[Mike AW]

This online Help is useful, in that is states that the settings of the Enterprise accounts can be checked by Admin to see if this hybrid signing has been set:

Set up recipient signing order (adobe.com)

I'll be checking with my Adobe Admin Portal admin and see if this feature has been set for me/the whole organisation, and let you know.

[Mike AW · Accepted solution]

I have now resolved my issue with the help of Adobe Support.

In the Adobe Admin Portal an account should be set up to have admin rights for Adobe Sign for your organization.

That account can then login to the Adobe Sign portal at
https://secure.adobesign.com/public/login

Note that the setting to "allow sender to specify hybrid routing order" cannot be set up at the individual level.

It can either be applied to all users for the organization, or it can be applied to a Group of users.

This is done as follows for all users:

Navigate to Account > Account Settings > Send Settings > Signing Order >> Allow sender to specify hybrid routing order

For the Gorup level, this can be done via:

Account>>Groups>>Group Settings>>Override account settings>>Signing Order>>Allow sender to specify hybrid routing order