I cannot add my signature

[stephaniei56091982]

I am having trouble to 'fill & sign'. The pen icon at the top of my pdf document is greyed out.

[Meenakshi Negi · Accepted solution]

Hi Stephaniei,

Sorry for the delay in response.

As you have mentioned above, the signature icon is greyed out when you use the Fill & Sign tool.

It generally happens when there are already form fields assigned in the document.

To fill those form fields you do not require the Fill & Sign tool.

You can simply click on the form fields in the PDF form to add information and signature.

Hope that answers your query.

Let us know if you have a different issue or referring to something else.

Regards,

Meenakshi

[MARYACOX]

yes

[Bridget34963541nh1m]

This does not work for me. I cannot request signatures form anyone on my desktop app. I reported the problem last month and it is still not resolved.

[Daniel25530308gmfj]

Same issues here, whenever i click in to the fill & sign and this happens. 

[Meenakshi Negi]

Hi Daniel25530308gmfj,

Thank you for reaching out.

Please update the application to the latest version released last week, which addresses the issue. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[julie_3563]

I'm gettin the same error. Did you find a fix for this?

[valerie_0784]

No