I cannot go to my enterprise account due to prior personal account on the same email address

[Paulina5CE1]

Dear All

Could you please help me as I've been slowely losing hope for the issue to be resolved. I used to have a trial persiod started on my company address. Aftre some time we have decided as a company to upgrade to an enterprise plan. I have been appointed as one of the admins and I repeatedly have been denied access to the enterprise account due to previously having another account on the same address. I keep getting an email that I have been granted access to an enterprise account but I have to archive my previous account and when I try to do it and I receive a notice: We cannot perfom the requested task. 

Can anyone advice me what to do about it? 

I would apppreciate. 

[Meenakshi Negi]

Hi Paulina,

Thank you for reaching out and sorry for the trouble.

As you had previously using the email address for Adobe Sign, the account did not get update on your email address.

In this case, I would suggest you to get in touch with the Adobe Sign enterprise team as they have access to the backend setting and may help you in updating the account.

Please ask the another admin of the Adobe Sign account in your organisation to contact support or create a ticket using the steps suggested in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html. 

Let us know if you need any help.

Thanks,

Meenakshi