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Merging accounts.. Forgotten login info.

New Here ,
Jun 17, 2024 Jun 17, 2024

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I recently created a new account with the hope of merging to my old account, since I have forgotten my previous login details. Old phone number on old account too.

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Configure accounts , How to sign , Login issues , Self sign

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hi Benedict381049839qrm,

 

Thank you for reaching out, and sorry about the delay in response.

 

As mentioned, you have two Acrobat Sign accounts that you would like to merge. Unfortunately, it is not possible to merge the accounts. You will need to close one of the accounts or use them separately. 

 

If you have forgotten the login credentials, please share the email addresses you might have used to register for the service. Or you can sign in using those emails and select forgot password option. 

Refer to the suggestion provided in the following help document: https://adobe.ly/4cUEMfI;

 

Thanks,

Meenakshi

 

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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