Microsoft Teams integration not working - "invalid user id"

Question

Hi there,

I'm trying to configure approvals in Microsoft Teams and use Adobe Sign.

When I click the log-in button it takes me to the following screen where I input my email and a "Sign in with Adobe ID" button appears:

Then I sign in with the normal Adobe ID sign in (the one with the adobe stock photo in the background).

It then just takes me to a blank page:

If I click sign in on the blank page's navbar it takes me to the Adobe Sign login which I can then input my email and a "Sign in with Adobe ID" button appears again. Again it redirects me to the usual Adobe ID page and then redirects me to the Acrobat Sign dashboard:

Then if I go back to teams and try again to initialise Acrobat Sign, a red banner appears with the test "invalid user id":

Then If you try and log in again it just does the same thing and doesn't authenticate with MS Teams.

I really don't know what I'm doing wrong so your help would be greatly appreciated 🙂

-Max

Meenakshi Negi · Answer

Hi maxtaylor.uk,

Thank you for reaching out.

Please refer to the information provided o the following help page: https://helpx.adobe.com/sign/integrations/microsoft-teams-user-guide.html.

Let us know the Adobe sign service plan you are using. We have checked your account and cannot locate any Acrobat Sign account.

Are you using the same email address for Acrobat Sign that you have used to sign in here in the community?

If you are using any alternate email address, please check if you can sign in with that email address to the Acrobat Sign web application.

Let us know if it works fine.

Thanks,

Meenakshi

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