• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Missing E-Sign Branding feature in Acrobat

Community Beginner ,
Apr 25, 2023 Apr 25, 2023

Copy link to clipboard

Copied

We're trying to "Add E-Sign Branding" to Acrobat but it doesn't even show up as an option. I logged in and out of Adobe thinking that might trigger something but nothing changed. I also asked our admin to check from his login and he's not seeing it either. I'm referring to these instructions.

Is there something we need to do to initiate this feature?

Thank you.

TOPICS
Product information , User interface issues

Views

2.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 30, 2024 Jul 30, 2024

Hi Sushma3885747421vs,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in here in the community. It shows that you are using the Acrobat Sign free service. The feature is not available for free accounts.

The feature is available only for small business, business and enterprise service account levels. For more information, refer to the following help document: https://adobe.ly/3SuJ9Xn

 

If you use any alternate email address for Acrobat Sign, sha

...

Votes

Translate

Translate
Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

Copy link to clipboard

Copied

Hi SallyCS,

 

Thank you for reaching out.

 

This is something that we need to check with the team. Let us know the Adobe Acrobat Sign account type you have

Would you mind sharing the screenshot of the options on your and at the admin end?

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

Thanks for responding. We have Adobe for Teams. I attached a screenshot of the options that I and the admin see.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

Did you hear back from your team? I am running into this same issue and I am curious why a System Admin, like myself, is missing these options to setup Account Branding. We have a VIP Select membership so one would imagine we should be able to accomplish adding custom branding to our account. I am referring to the same directions as @SallyCSBrand your emails with your logo and customize the signing URL (adobe.com)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

I haven't heard back from anyone at Adobe. I've been side tracked on other projects, so thank you for bringing this back to my attention. I'll see if there's another way to get support from Adobe. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

Hope this helps!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

Hi Meenakshi,

Were you able to find out why the branding feature isn't showing up for me? I attached a screenshot of the options I see under the E-Sign tab, and it's missing the "Add e-sign branding" option. I also attached a screenshot from the Adobe How-to page. 

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

I sent you the steps to be able to do this in the reply before your message to Meenakshi,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Hi Mariah, thanks for sharing those steps. I tried them and attached a screenshot of what I see when I go to my profile settings and click the 'E-sign settings' - there's no option for revealing or adding the option for the E-sign Branding functionality. I messaged Meenakshi again because it's still unresolved. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Hi, 

It seems you don't have administration provileges. You need to contact the Sign administrator to change the branding or assign you admin privileges through the admin console.

Manage Adobe Acrobat Sign using the Adobe Admin Console

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Thanks, Mariah. My boss gave me Admin privileges and customer support helped me find the setting I needed to change. Thanks for your help!

@gilh70430475 This is working for me now. I had to log into the Admin Console, click the "Products" tab along the top, then I selected "Creative Cloud", which took me to a page with all our CC users. From the list of users, I selected the drop down arrow to the right of my name and changed my product role from "User" to "Acrobat Sign Account and Privacy Admin" (screenshot attached). You can be admin but you'll still need to activate your Acrobat Sign Account Admin, which was throwing me off. Now when I'm signed into Adobe Acrobat and select "Settings" under my name in the top right corner, there's an Account Settings: Brand Settings that shows up on the left margin where I can upload a logo, and the E-Sign Branding shows up for me under the E-Sign dropdown. I hope that helps you. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

I am having the same problem. @SallyCS has your issue been resoved. Any tips?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Nov 29, 2023 Nov 29, 2023

Copy link to clipboard

Copied

Sally clearly stated that her issued was resolved.  You need admin privileges.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2024 Jul 28, 2024

Copy link to clipboard

Copied

I am facing the same issue - I do not see option for 'Branding' in Acrobat Pro - Can someone please help or direct me to Adobe support Id please

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jul 29, 2024 Jul 29, 2024

Copy link to clipboard

Copied

See my answer above.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 30, 2024 Jul 30, 2024

Copy link to clipboard

Copied

LATEST

Hi Sushma3885747421vs,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in here in the community. It shows that you are using the Acrobat Sign free service. The feature is not available for free accounts.

The feature is available only for small business, business and enterprise service account levels. For more information, refer to the following help document: https://adobe.ly/3SuJ9Xn

 

If you use any alternate email address for Acrobat Sign, share it in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Thanks.

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines