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Missing E-Sign Branding feature in Acrobat

Community Beginner ,
Apr 25, 2023 Apr 25, 2023

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We're trying to "Add E-Sign Branding" to Acrobat but it doesn't even show up as an option. I logged in and out of Adobe thinking that might trigger something but nothing changed. I also asked our admin to check from his login and he's not seeing it either. I'm referring to these instructions.

Is there something we need to do to initiate this feature?

Thank you.

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Product information , User interface issues

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi SallyCS,

 

Thank you for reaching out.

 

This is something that we need to check with the team. Let us know the Adobe Acrobat Sign account type you have

Would you mind sharing the screenshot of the options on your and at the admin end?

 

Thanks,

Meenakshi

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Community Beginner ,
May 01, 2023 May 01, 2023

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Thanks for responding. We have Adobe for Teams. I attached a screenshot of the options that I and the admin see.

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New Here ,
Jun 16, 2023 Jun 16, 2023

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Did you hear back from your team? I am running into this same issue and I am curious why a System Admin, like myself, is missing these options to setup Account Branding. We have a VIP Select membership so one would imagine we should be able to accomplish adding custom branding to our account. I am referring to the same directions as @SallyCSBrand your emails with your logo and customize the signing URL (adobe.com)

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Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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I haven't heard back from anyone at Adobe. I've been side tracked on other projects, so thank you for bringing this back to my attention. I'll see if there's another way to get support from Adobe. 

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Advisor ,
Jun 16, 2023 Jun 16, 2023

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Hope this helps!

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Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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Hi Meenakshi,

Were you able to find out why the branding feature isn't showing up for me? I attached a screenshot of the options I see under the E-Sign tab, and it's missing the "Add e-sign branding" option. I also attached a screenshot from the Adobe How-to page. 

Thanks.

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Advisor ,
Jun 16, 2023 Jun 16, 2023

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I sent you the steps to be able to do this in the reply before your message to Meenakshi,

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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Hi Mariah, thanks for sharing those steps. I tried them and attached a screenshot of what I see when I go to my profile settings and click the 'E-sign settings' - there's no option for revealing or adding the option for the E-sign Branding functionality. I messaged Meenakshi again because it's still unresolved. 

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Advisor ,
Jun 19, 2023 Jun 19, 2023

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Hi, 

It seems you don't have administration provileges. You need to contact the Sign administrator to change the branding or assign you admin privileges through the admin console.

Manage Adobe Acrobat Sign using the Adobe Admin Console

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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Thanks, Mariah. My boss gave me Admin privileges and customer support helped me find the setting I needed to change. Thanks for your help!

@gilh70430475 This is working for me now. I had to log into the Admin Console, click the "Products" tab along the top, then I selected "Creative Cloud", which took me to a page with all our CC users. From the list of users, I selected the drop down arrow to the right of my name and changed my product role from "User" to "Acrobat Sign Account and Privacy Admin" (screenshot attached). You can be admin but you'll still need to activate your Acrobat Sign Account Admin, which was throwing me off. Now when I'm signed into Adobe Acrobat and select "Settings" under my name in the top right corner, there's an Account Settings: Brand Settings that shows up on the left margin where I can upload a logo, and the E-Sign Branding shows up for me under the E-Sign dropdown. I hope that helps you. 

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New Here ,
Nov 21, 2023 Nov 21, 2023

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I am having the same problem. @SallyCS has your issue been resoved. Any tips?

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Advisor ,
Nov 29, 2023 Nov 29, 2023

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Sally clearly stated that her issued was resolved.  You need admin privileges.

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