New Adobe E-Sign is AWFUL!

[Fabco29520248ujij]

So I have been using Adobe e-sign for the last year and it has done everything we as a business need it to, however in the last week my adobe has updated and it is awful!

As a company we have an adobe pdf form that we use for employee expense forms, however once these are filled out and sent over to us in accounts to send to the relevant manager for signing, when we send for e-sign through adobe all of the information that has been typed into it disappears and it sends a blank document to the manager to sign. To get around this we have to save every unsigned expense form and then upload and send for signature through the outlook add on, this is very long winded and a duplication of work...

Also, we have forms within the company that need to be sent to a form filler to fill out and then sent on to the manager for signature, the new e-sign doesn't give me the option to select someone as a form filler anymore which means that it no longer serves the purpose!!

[kay_1961]

Thanks Meenakshi, I'll send this on to my IT dept as they set everything up.  

Best Wishes

Kay

[Meenakshi Negi]

You are welcome!

Let us know if we can be of any help.

Thanks,

Meenakshi

[kay_1961]

Hello

I have been through your suggestions with our IT Team. Please could you confirm that the link between Acrobat and Adobe Sign has been broken. Rolling back to Classic (Acrobat DC version) therefore doesn't make any difference as there will never be a link in the Acrobat app which takes you directly to use Adobe Sign. The new Adobe Sign is the root of the difficulties I have experienced with the updated software. I am going to read  Content disappearing when form is sent out for e-s... - Adobe Product Community - 13218303 to see if this at least helps one of the issues I have been having. 

Thanks

Kay

[Meenakshi Negi]

Hi kay_1961,

Please share the screen recording of the desktop application showing the options available to you. Also, share the screen recording of the Acrobat Sign web version you are using. That will help us to understand what is happening on your end, and we can confirm.

Thanks,

Meenakshi

[kay_1961]

Is this what you are looking for?

[Meenakshi Negi]

Hi kay_1961,

Thank you for sharing the screenshots. Please also share the option you get when you click on the E-Sign option on the menu bar.

Thanks,

Meenakshi

[kay_1961]

I can't take a picture of it but the e-sign gives 2 options:

Fill & Sign

Prepare Agreement

However after it is prepared I still need to open web browser, find Adobe Sign and upload it to that - so many steps when all we used to have to do is 'request signature'.

Best Wishes

Kay

[Meenakshi Negi]

Hi kay_1961,

Thank you for the information.

The request signature feature is still available in the Acrobat application. It seems that the application was deployed that way on your end, so you need to use the web version to send the document for signature. Please confirm with your organization's IT team. 

Thanks,

Meenakshi