not able to open form for view and sign in adobe sign.

[bharat_0521]

i am able to open form but while click on fill and sign on right side its opening new window for authenticate. After validating authentication my page is looks like above. 
i tried to open in EDGE & Chrome browser. Also tried to open in android phone. Checked with site information in url bar if anything blocking but all are allowed but still getting same screen everytime. Need help asap.

[Meenakshi Negi · Accepted solution]

Hi bharat_0521,

Thank you for reaching out, and sorry about the trouble caused.

Please share the screen recording of how the document is received and how you open it. Did you receive the document via email? More information would be helpful to further investigate this matter.

You may refer to the following help document for more information on signing a document: https://helpx.adobe.com/sign/using/esign-document.html. 

Let us know if you need any help.

Thanks,

Meenakshi