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Not able to request signatures - only fill and sign

New Here ,
Sep 23, 2021 Sep 23, 2021

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Hello,

 

my colleague can´t send any request for signatures, he can only fill & sign and sign documents send to him by others. His starting page is just missing the request signatures button, just like every other tab in his adobe sign account, he can´t do it at all. He used to be able to do it, just like everyone else in our organisation, just for comparison everyone else still can do it. 

 

Below you can see the difference between his and my starting page.

I would be grateful for every help we can get.

 

1.png

default7g9vmxw3y5pi_0-1632387132492.png

 

TOPICS
Send documents , User interface issues

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hello,

 

Thnak you for reaching out and sorry for the delay in response.

 

As one of the user do not get the option to send the document, please check with account admin if the settings are enabled for the user.

To check that in the admin account,

1. Go to Account > User

2. Click on the user name in the list.

3. Click on Edit User Details and check if the option "User can send documents" is enabled or not. 

4. If the option is dissabled, enable it and click on Save button to save the changes.

Then ask the user to relaunch Adobe Sign and check if the options appears in the account.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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