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PDF document submission generates error Page Limit Exceeded

New Here ,
Dec 04, 2023 Dec 04, 2023

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Hi,

We are upgrading our application integration with Adobe Sign from Adobe Sign API V5 to V6.

 

We have completed the integration but getting issues with PDF document.  When we submit a PDF file of even single page with 2-3 lines data, we are getting error of Page Limit Exceeded. When we send the same pdf document with our old implementation  (API V5) it works perfectly but not for V6. Getting message "We were unable to create your agreement Test because your document Single Page Agreement_pdf.pdf exceeds your page limit of 100." 

Even we tried with a newly created paid account. Can you please let us know what is going wrong. 

 

The issue is with pdf documents only, if we use word document of 1-5 pages it works properly.

 

Apperciate help and suggestion to resolve this issue.

TOPICS
Adobe Sign forms , How to sign

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Advisor ,
Dec 04, 2023 Dec 04, 2023

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I would create a case in the support tab of you admin console.

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