I'm displaying an agreement in an iframe for signing in our web app. When the UI for signing is displayed, in the top left there's an Options menu which has an item titled "Read Agreement". If the user clicks it, the iframe reloads with a read-only view of the document.
I cannot see a way for them to get back to the signable version, and can't find a way to disable this menu item (though I did find a way to disable the delegate and decline options). Once the iframe reloads in read-only mode, the Options menu disappears, and all icons are missing tooltips to make it easy to find out what they do, but I really think I tried everything that looked like it might get them back to signing.
Our use case requires the participant to sign the agreement, and allowing them to go down other paths where they get stuck will result in frustration for them, lost revenue/participation for us, and a high volume of support calls.
How can I disable the read-only menu item? If there's not a way, is there a way for the user to get back if they accidently get into read-only mode?
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