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Isaiah315666042lsl
Participant
September 22, 2023
Question

Recipient Signatures ignored during webform

  • September 22, 2023
  • 2 replies
  • 1547 views

I've created a web form for a specific agreement. The first recipient fills in the necessary information and then it is passed along to the next recipients for their signature. Upon testing, those signature fields are ignored and recipients are forced to sign on a separate page from the agreement, instead of the desired signature fields. What would be the reason behind this and how would I go about fixing this? I'm on an enterprise account with admin access. Blue, black, orange, and purple are participants 2-5, so it correctly goes to Participant 6 as it should but the rest is incorrect. 

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    2 replies

    R
    rob32206458kkvn
    Participant
    January 11, 2024

    Hi there, did you find a solution for this at all?

    I'm having a similar problem with the signature and wondered if there was a work around.

    Thanks

    I
    Isaiah315666042lslAuthor
    Participant
    January 11, 2024

    So I actually did not change much except for removing the name and initial field and it now works. Not really sure why, but I'll accept it. Maybe posting visual references of what your template looks like could help?

    R
    rob32206458kkvn
    Participant
    January 12, 2024

    Thank you very much for your quick response and advice!

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 30, 2023

    Hi Isaiah315666042lsl,

     

    Thank you for reaching out.

     

    It seems to be issue related to the form filled not assigned. Please ensure that you have assigned the form to the respective signers. 

    If that is not the case, would you mind sharing the screen recording of the workflow you use to send that document? You may try sending it to your alternate email addresses for testing. It will give us a better understanding of what is happening.

    Let us know if the issue is already resolved.

     

    Thanks,

    Meenakshi

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