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Replace signer that has already signed document?

New Here ,
Oct 17, 2023 Oct 17, 2023

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A document was accidentaly sent for the signature to the wrong email address, unfortunately the incorrect person signed the document anyway. The document has two other signers after the first signer.  Can we cancel the first signature on the document and define a new signer? It doesn't look like this is possible in the web ui that I can see, but thought i'd ask here incase anyone else has run into the issue. We'd like to avoid having the user re-submit their entire application.  

 

Thank you!

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Advisor ,
Oct 17, 2023 Oct 17, 2023

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Unfortunately, it is not possible.  Once a person signs, you need to resend the document if changes need to be made.

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New Here ,
Oct 18, 2023 Oct 18, 2023

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Thank you for the reply!  that's a shame, I guess we'll have the user re-submit their application.  Thank you!

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